Shipping Policy

At Mardo Atelier, we strive to provide fast and reliable delivery for all orders. Below you will find all the information regarding processing times, delivery, shipping rates, and related policies for orders within Canada.

1. Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).

• Once your order has been shipped, you will receive an email with your tracking information.

2. Shipping Times

We ship exclusively within Canada. Estimated delivery times are:

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Rates

• Shipping costs are calculated automatically at checkout based on your shipping address and order weight.

• Shipping is always free.

• Any applicable taxes, duties, or fees are the responsibility of the customer.

4. Order Tracking

After your order is shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.

❗ Didn’t receive a tracking email?
Please check your spam/junk folder first. If you still cannot find it, contact us at info@mardo-atelier.com.

5. Shipping Delays

While we aim to deliver within the estimated timeframe, delays can occur due to factors outside of our control, such as:

• Severe weather

• Carrier delays

• Other operational issues

If your order is significantly delayed, please contact us at info@mardo-atelier.com and we will assist you.

6. National Shipping (Canada)

• We ship exclusively within Canada.

• Customers are responsible for any local taxes, customs duties, or additional fees.

• Delivery times may vary by province or region.

7. Incorrect Shipping Information

Please ensure all shipping information is accurate when placing your order. Mardo Atelier is not responsible for delayed or failed deliveries due to incorrect shipping details.

If you realize you provided incorrect information, contact us immediately at info@mardo-atelier.com so we can attempt to update your order before it ships.

8. Lost or Stolen Packages

Mardo Atelier is not responsible for lost or stolen packages that are confirmed delivered to the address provided at checkout.
If your package is marked as delivered but you haven’t received it, please contact the carrier directly for assistance.

9. Contact Us

For questions about shipping or assistance with your order, contact our customer support team:

📧 Email: info@mardo-atelier.com
📨 Contact Form: Available on our Contact page