Privacy Policy

This Privacy Policy describes how Mardo Atelier ("Mardo Atelier", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, make a purchase, or interact with us through any of our services (collectively, the "Services"). This policy applies to all customers and visitors located in Canada and USA.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Any revised version will be posted on this page with an updated “Last Updated” date. Continued use of our Services after such changes means you accept the revised policy.

2. Information We Collect

We collect personal information necessary to provide our Services, processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

A. Information Provided by You Directly

This includes (but is not limited to):

You may choose not to provide certain information, but this may limit your ability to use specific features of our Site.

B. Information Collected Automatically ("Usage Data")

We use cookies and similar tracking technologies to gather:

• Device and browser information

• IP address and geolocation approximations

• Pages visited, time spent, cart behavior

• How you interact with emails or ads

You can modify cookie preferences in your browser settings, though blocking cookies may affect functionality.

C. Information from Third Parties

We may receive information from:

• Shopify, our e-commerce provider

• Payment processors, for payment verification

• Marketing & analytics platforms

• Third-party ad networks

All third-party data is treated according to this Privacy Policy.

3. How We Use Personal Information

We use your information to operate and improve our Services, including:

A. Providing Products & Fulfilling Orders

• Processing payments

• Shipping and delivery management

• Managing returns & customer accounts

B. Communication & Customer Support

• Responding to questions

• Order confirmations, updates, and notifications

C. Marketing & Advertising

• Promotional emails, newsletters, product recommendations

• Personalized advertising on and outside our website

You may unsubscribe from marketing communications at any time.

D. Security & Fraud Prevention

We monitor activity to protect our Services from fraud, misuse, or illegal behavior.

4. Cookies & Tracking Signals

We use cookies to optimize our Site functionality and personalize your shopping experience.
Our website recognizes Global Privacy Control (GPC) signals, and these will be treated as valid opt-out requests where applicable under privacy laws.

Other browser “Do Not Track” signals are currently not recognized.

5. How We Disclose Personal Information

We may share your information under the following circumstances:

We do not sell or disclose sensitive information without consent.

6. Data Retention & Security

We retain personal information only as long as reasonably necessary for order fulfillment, legal compliance, dispute resolution, and legitimate business functions.

Although we implement industry-standard security measures, we cannot guarantee absolute protection of personal data.

7. Your Rights (Canadian Consumers – PIPEDA & United States Consumers)

If you are located in Canada, you have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent to data processing when applicable
• Request deletion of your information, unless retention is required by law
• Opt out of marketing communications at any time

If you are located in the United States, your rights depend on the state you reside in. Where applicable under state privacy laws, you may:

• Request access to the personal information we have collected about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal requirements
• Request information about how your data is collected, used, and shared
• Opt out of marketing communications at any time

To submit a request, please contact us using the details below.
For security purposes, we may take steps to verify your identity before fulfilling your request.

8. Children’s Privacy

Our Site is not intended for minors, and we do not knowingly collect data from individuals under the age of 16. If you believe a minor has submitted personal information, please contact us to request removal.

9. International Transfers

Your data may be processed outside of Canada or USA, including by service providers in the United States or other jurisdictions. We ensure appropriate safeguards and protection measures are in place.

10. Complaints & Contact Information

If you have questions about this Privacy Policy, wish to file a complaint, or want to exercise your privacy rights, you may contact us at:

info@mardo-atelier.com

For Canadian Consumers

If we do not resolve your privacy concerns to your satisfaction, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC):

Office of the Privacy Commissioner of Canada
www.priv.gc.ca

For United States Consumers

If you reside in the United States and believe your privacy rights have not been properly addressed, you may contact your state privacy regulator or Attorney General’s Office.
Requirements vary by state, and you may have the right to submit a formal complaint depending on local regulations.