Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@mardo-atelier.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can contact us at any time for questions regarding returns at info@mardo-atelier.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards. Please contact us if you have any questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return your item, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@mardo-atelier.com.